Refund and Return

We take great pride in the products that we deliver to you. Therefore, if you are not satisfied with the quality of what has been delivered to you, please contact us for further advice.

Nguyen & Cooper will provide a replacement product if your products arrive damaged. In this instance, we would request that you return the product to us. Once we received the items, we will inspect the items before we agree to provide you with an appropriate remedy. This remedy may be in the form of a replacement or a refund may be issued for the amount of the merchandise returned (less shipping charges).

Nguyen & Cooper does not take responsibility for any items lost (or damaged) during the return shipping. We cannot refund duties, taxes or shipping charges. Return shipping costs are the responsibility of the customer unless otherwise stated. Therefore, we recommend you use a shipping service with insurance and tracking number capability. Please do include a copy of your packing slip or receipt with any return so that it can be identified as your order.

We do not accept responsibility to provide a replacement or refund in these circumstances:

1. Because the actual colours or tones differ to the colours and tones displayed on the device that you used to view the product.

2. If you have changed your mind as you no longer require the order or find it cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart as we cannot normally cancel or adjust orders due to their personalised nature.

This Refund and Returns Policy is not intended to exclude or limit any legal rights and remedies you may have under the Trade Practices Act, Competition and Consumer Act, as well as under States and Territories laws.